Why choose an Independent Family Funeral Director
What’s in a name?
Over the years many small funeral firms have been taken over by large international companies where there isn’t usually a change of name to tell you the difference. This makes it hard for families to distinguish between independent family owned firms and the conglomerate. Without asking you may never know if your family funeral director that has been trusted in the past continues to be at the helm.
Always ask to speak to the person whose name is above the door.
There are only ever two people that will answer our phone, Ken or Natalie Patton.
Devoted to families, not profits
Large companies answer to shareholders, we only ever answer to our clients as we know our reputation will continue to grow if our clients are served well.
Our long term commitment
We have a long term commitment to our clients, not only do we want to meet your current requirements, we also want to build a relationship of trust, so that you will return to us in the future.
Testimonials
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We were most impressed and pleased with your personal, caring and efficient service. Willing to undertake numerous other allied tasks, if requested, resulted in almost a one stop service (flowers, service and post funeral catering etc). This is invaluable at such a difficult time.
We benefited from a small independent family business run by Ken and Natalie whose empathetic attention to detail and willing advice made our task much easier. Well known, recommended and respected in the locality. Perfectionists where nothing was too much trouble.
Many thanks
Kind regards
Paula & Derrick Bentley
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Ken and Natalie Patton were highly recommended to us by someone in passing at Carlisle Cemetery.
We (our immediate family) contacted Ken while my much loved terminally ill mother (aged 57) was still with us. My mam wanted to plan her own funeral in order to make things easier for us at a time she knew we would suffer a great deal. When Ken first visited our home it was clear the pride and professionalism he demonstrated. Ken clearly and sympathetically talked through how all the arrangements would take place, and the role of himself and wife Natalie during the process. While we knew how brave Mam was Ken also took the time to point out the strength and courage of what Mam was doing and that her plans/choices were there to help us, which I fully respected. Ken described that we would be using his services at “the time of need”, so as not to discuss when “it” happens or offend anyone.
The premises Ken and Natalie use as the Funeral parlour are tastefully finished to a high standard and is a very calming setting.Natalie did a stunning job of dressing and making up my Mam. No request was too much. We were able to visit Mam at the funeral parlour whenever suited us. Ken and Natalie were easily contactable anytime. I cannot stress enough the professionalism and empathy Ken and Natalie display, it is second to none, and to think as a married couple they are supporting people through the toughest time of their life day in, day out. They’re a couple who even though they’re working, we didn’t feel like it was a job to them. We’ll never forget your support and really appreciate your help.
Nikki Fell, Michael Thompson, Danny Thompson.
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Dear Ken & Natalie
On behalf of my family I would like to take this opportunity to thank you for the way you conducted the funeral of my brother Garry. You were very professional and understanding right from the first phone call to you. Everything was carried out with perfection and I know my brother would have liked that, because he was a bit of a perfectionist himself. You helped us greatly in our time of grief and were very understanding and compassionate at all times.
I would not hesitate to recommend you to everyone. Thank you once again from myself and all my family.
Keith Shane
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As a family we received the best possible advice and support from Ken and Natalie, from start to end. Efficient, understated perfectionists, they listened to every request and nothing was too much trouble. Very highly recommended for a personal, meaningful service.
The Blake Family.
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Dear Ken
Just a note to thank you so much for all that you did in arranging my father’s funeral. The fact that you had known my dad since you were a young boy helped. Your memories of him and the kind things that you said about him were a great comfort.
In recommending June Hearsey to conduct the service at the crematorium showed that you had understood our wishes exactly in the type of service that we wanted.Nothing was too much trouble and we knew that you were at the end of the telephone if we had questions.Both yourself and Natalie were so respectful towards my father and so professional in everything that you did. I will be forever grateful that we asked you to take on this responsibility of arranging the funeral and everything that went along with that.
Kind regards
Angela
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During the time when my Uncle Freddie was in and out of hospital in his last six months of his life I felt the need to go ahead with pre-funeral arrangements. I live along way from Carlisle and never been involved in arranging a funeral before. Luckily I was recommended Ken and Natalie. I knew I had made the right choice after meeting Ken and Natalie, everything was dealt with so professionally and all was in hand right up to the funeral and post funeral reception. The day went very smoothly and Freddie definitely had the best send off. We recommend Ken and Natalie to any family at this difficult and sad time.
Thank you so much
Sally and Laurence Owen
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A huge debt of thanks and gratitude to Ken Patton and his colleagues for their exemplary and compassionate service provided during what was a most difficult time for our family.
From the moment we stepped into your premises we knew you were going to be the right choice in helping us give our Dad the funeral that he deserved.
From the first minute until the last you were a credit to your profession and you made the whole process as comfortable as it could have been. Thank you once again.
Melvyn's family (The Guptas)
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Making funeral arrangements is one of the most challenging things we have ever had to do and choosing the right funeral director at such a time is a very difficult decision. We wanted to support an independent local firm as mum had lived her whole life in the city, and we contacted Ken and Natalie. It is without doubt one of the best decisions we could ever have made. From our very first contact we felt fully supported by people who genuinely cared about doing the very best for us and our mum. We were helped throughout to make what are very difficult decisions and Ken and Natalie's knowledge and advice enabled us to put in place arrangements that meant mum's life was celebrated in exactly the way we and she would have wanted it to be. I cannot recommend Ken and Natalie highly enough.
Very best wishes
Peter McLaughlin, Elaine Turnbull and families
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After losing our Dad suddenly, myself and my sister were left to sort out Funeral arrangements. Having never done this before we were both very grateful for Ken and Natalie's help in understanding the process and helping us make the necessary arrangements for what was a peaceful and suitably simple burial. I would strongly recommend this company to help you in such a difficult time.
Angus + Fiona Knox
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Once again I used the services of Ken Patton Funeral Directors for my father Timothy Belford. Once again they couldn't be faulted. It was a large gathering with Jazz musicians playing the hearse in and timing was of the essence. From beginning to end everything ran like clockwork. I can't thank Ken enough for his attention to detail and how he managed to make a very emotional and sad time run so smoothly. A fabulous local, family service. Thank you.
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Dear Ken and Natalie,
We would just like to thank you both so much for the exceptional service and kindness shown to us during our recent sad bereavement. Janet & I both found you very helpful and we felt we were talking to friends rather than someone behind a desk.Also, thank you for arranging the burial of Uncle Arthur's ashes, he always sang your praises and we would never have any hesitation to recommend you both for your superb service.
Thanks again,
Kind Regards
The Murphy family.
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Ken Patton was recommended to me by a friend as I wanted a small independent funeral director to look after my needs. The premises on Warwick Road were immaculate and very homely. The Chapel of Rest was beautiful and spacious. The hearse and limousine were also immaculately turned out and I couldn't fault any aspect of the funeral which was carried out with dignity and respect. Nothing was too much trouble and I would definitely recommend Ken & Natalie to any family.
Grant Harrison
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Felt I had to write, to thank you both for the way you delivered proceedings of Barbara's funeral. Nothing too much trouble, all very professional. Many, many thanks!
Ian Holmes
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I will always be grateful to Ken and Natalie for the care and compassion they showed myself and my family at the time of my Mum's death. We felt supported and well guided through what was a daunting and emotional time. Ken was able to visit the family home on the same day I rang to tell him our sad news. He was thoughtful as well as helpful in pointing us in the right direction to help us make the decisions that needed to be made. Everything he and Natalie said would be done was done in a timely and efficient manner. This meant on the day of Mum's funeral we were able to focus solely on celebrating her life.
Kate Corrieri
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"You don't have to worry now. He's in our care." Sensitively tending to the wishes of the family, and attentive to every detail, Ken and Natalie were always available to address any concerns about the arrangements. They co-ordinated everything from the order of service, the cortege and the preparation of the graveside, to the final reception at the venue of our choice. A lifetime of experience and an independent approach turned a very sad occasion into a memorable and significant life event. At a difficult time, it was good to know that Ken, Natalie and the team would again succeed in delivering an outstanding and professional service.
Janice and Bryan Lynas
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Kenneth McKnight - Doreen (Dot), Kenneth and Stephen and families would like to thank Ken Patton Funeral Directors for their help, advice and kindness to arrange the funeral of the late Ken McKnight. Your thoughtfulness, care and understanding was remarkable, so may we take this opportunity to thank you for helping us through our sad loss. Your attention to detail from start to finish was second to none and very much appreciated.
Many thanks from Dot, Kenneth and Stephen
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The family of the late Peter Stephenson would like to thank Ken and Natalie for the care and attention provided at such a sad time. We were not sure who to contact to help organise the funeral but are so glad that we came to Pattons. We preferred the idea of coming to a small family run business and it's clear this was the right thing to do, nothing was too much trouble for Ken & Natalie who were available 24x7 to help. As it happened it was a lovely send off for such a special person. Thanks Ken & Natalie.
David Taylor (Peter's son in law) 26th February 2016
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"After receiving a recommendation to use Ken Patton funeral director's since my Father's passing, it was obvious from the first meeting that I had found the right people to handle the arrangements and take care of my Father in a dignified and professional manner. The compassion and support given by Ken and Natalie Patton could not be faulted and nothing was too much trouble for them to achieve, I would highly recommend them to any family."
C J Carruthers
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'Highly recommended for the caring and considerate personal service required by a bereaved family. They are there for you. Thank you.'
Thank you so much.
Nobby, David, Richard and all the Jelley families.
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I never thought I would be writing to say thank you to a funeral director. Ken and Natalie looked after the arrangements for my mother Jean Belford. From beginning to end I felt understood and cared for with no pretentiousness or false sympathy. Just good decent kind people. Totally professional and I wouldn't have got through the day without Ken guiding me through the process. I used a major funeral directors a few years ago for my sister and it was much more expensive and much less efficient. If you want top quality on every aspect then go to Ken Patton Funeral Directors.
Joyce Lawrie
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It appears that after reading other testimonials, Ken and Natalie are very consistent in the service they provide for bereaved families. We felt very reassured in their hands given all the things that have to be dealt with, attentive, caring, professional are only a few of the words I would choose to describe the service which they provide. Many, many thanks to you both and the team for making life that little bit easier at our time of sorrow.
Regards, Derek Townsley & Family
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Value for money was important to my dad and he picked Ken Patton to look after his funeral. We live a long way from Carlisle and had never been involved in arranging a funeral - so it was important to us to engage someone who could guide us on what needed to be done and then look after things with minimal input from us. After an initial visit to define our preferences, Ken and Natalie looked after everything from the pre-funeral arrangements, to the funeral itself and even the post funeral reception. Everything ran smoothly, the funeral was conducted with dignity and Ken even guided us through what to do on the day .......... Plus my dad would have been happy with the value for money!!
Martin Keswick & family
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Having used Ken & Natalie for a funeral several years ago, we knew that we could put ourselves in their care again in organising the funeral of Ann Bolton. Ken & Natalie looked after us from start to finish, they are extremely efficient but also very caring. There is absolutely no pressure from them in any way, they will simply help you have exactly the service that you want to have. Having sadly had to arrange several funerals in the last year in different parts of the country, I really can confirm that Ken & Natalie are the best. They are kind, honest people providing faultless service at a very reasonable price. I honestly don’t think that it would be possible for anyone else to do nearly as good a job as Ken & Natalie and I can recommend them without hesitation. We will always be grateful for the way they have looked after us and we will always think of them as friends. Many thanks for everything,
Ben Mumford
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“The level of service we received from Ken and his team was excellent. Ken was sympathetic and understanding throughout and nothing was too much trouble. Ken provided clear advice and a personal service for which our family are eternally grateful. We would highly recommend Ken a Patton Funeral Directors.
Paul Mitchelhill & family.
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Dear Ken and Natalie
It is difficult to find the words to adequately adequately reflect and express our appreciation for the excellent funeral service you provided for my late mother. I know how much she appreciated the service you provided to her 12 years ago when you managed my father’s funeral. She found comfort in the knowledge that you would handle her own funeral with the same professionalism, empathy and care.
You and Natalie made every step of a painful process so much easier to bear. Your willingness to travel so far to meet us face to face to explain and take us through the arrangements was well above our expectation. It was such an important step and we came away from that meeting confident that every detail would be handled to a high quality. We were not disappointed. You not only listened to our wishes, but you also provided suggestions and solutions for the choices we had to make at a very emotional time. You kept us informed and were always available whenever we had a question or request. You were so generous with your time in providing us guidance, support and advice throughout.
You deliver a highly professional service with a level of personal care and attention to detail which takes away the stress from family members. Your follow up in the days after the service was equally much appreciated.
We are so grateful for the way you and Natalie enabled us to share and celebrate my mother’s final journey.
With kindest regards
David and Lynda Lightfoot
